• How safe is it to rent a moonwalk?
  Please refer to all of the instructions and guidelines listed on your rental contract and on the unit itself. It is important that all users follow the rules listed on the contract and the unit. Our inflatables are all safety-rated and exceed industry safety standards. This means that they are built with safety in mind, using the latest in high-security designs and fire retardant materials.
  
  
• How many people will your moonwalks hold?
  The maximum number of riders of each group that should play in the Bella’s Bouncies unit at one time are:
  

Unit	Children 8  and under	Children  9-12	Teens	Adults
15x15 moonwalk	8-10	6-7	4-5	4
13x13 moonwalk	8	5-6	3-4	3
13x18 combo	10	6-8	4-5	4
18' Slide	1	1	1	1

• Do you charge for set-up and/or delivery?
  There is never a charge for delivery and set-up within our normal service area. Outside this area, there is a minimum surcharge. Most of Lake and McHenry counties are in our normal delivery area.
  
  
• Do you require a deposit?
  Yes, we do require a $50-$75 dollar deposit, depending on the amount of equipment rented.
  
  
• What if I need to cancel my reservation?
  You may cancel your reservation 7 days prior to your event. After that time frame, your deposit is non-refundable, unless it is due to weather.
  
  
• What is your policy if there is inclement weather?
  Bouncers cannot be used if there are winds of 25 mph or more, and cannot be used in the rain. It would not be safe for your children. If the weather looks like it will be unsafe prior to delivery, we will call you and discuss whether we should cancel the rental and reschedule your event. If we set up the unit, and the weather later turns inclement (rain or higher winds), we will pick up the unit according to schedule. However, in this event, no refund will be given.
  
  
• Are your units clean?
  All of our inflatables and equipment are meticulously cleaned and serviced after each rental. We want you to be comfortable in knowing that you are providing your family and guests with fresh and hygienic rental products.
  
  
• Do I need to clean the moonwalk when the party is over?
  You, the customer, will need to inspect the moonwalk to make sure that there will only be a reasonable amount of cleaning done by our staff.
  
  
• How much space do I need?
  A 17x17 area is required for moonwalks, 17x22 for combo units, and 32x15 for the slide. The area should be flat, free of debris, rocks, and trees. If you have an in-ground sprinkler system, please make sure the timer is not set to go on. We can set up on grass, pavement, or indoors.
  
  
• How strictly do you keep your schedule?
  We pride ourselves on our punctuality. We will always deliver our units on time or early.
  
  
• How do I go about reserving an inflatable?
  You can call us at 847-546-7000 or you can e-mail us at bellasbouncies@yahoo.com
  
  
• Do I have to rent for the entire day or can I rent for shorter/longer periods of time?
  Our standard rates are for 6-hour rentals. However, we are flexible and can allow you to keep the unit for longer if needed. We can, if the need arises, allow you to keep the unit overnight for an additional charge. Please contact us for additional information.
  
  
• When/How do I pay?
  All payments are due and expected at time of delivery. We will deduct your initial deposit from the total. We take cash, money orders, certified checks, or personal checks. If you choose to pay by personal check, you will need to show us your driver license. There will be a $25 returned check fee on all returned checks, NO EXCEPTIONS! You may also pay via PayPal, however, your payment will need to be paid, in full, 24 hours prior to delivery.
  
  
• Do you offer a discount for renting multiple units?
  Please contact us if you have a need for renting multiple units on any single day. We will do our best to work with you and give you the best price.
  
  
• Will the Moonwalks harm my lawn?
  We cannot guarantee that the Moonwalks will not affect your lawn. In most cases, it will only temporarily flatten the grass, which should recover in a few days.
  
  
• Does Bella’s Bouncies have insurance?
  Yes. We carry a liability insurance policy. Please note that all individuals and/or companies that rent from Bella’s Bouncies are required to sign a rental agreement prior to setting up the equipment. We cannot set up the inflatables until the rental agreement has been signed.
  
  
• What type of power is required for an inflatable?
  The inflatable should be within 100ft. of a 110v outlet. We will supply the power cord, but we do ask that nothing else be plugged into the outlet being used.
  
  
• Can I have an inflatable at a park or forest preserve?
  You must contact the park/forest preserve, in advance, to let them know that you would like to have an inflatable present. Many parks/forest preserves require a permit to have an inflatable set up and can take as many as 10 days to process. If a 110v outlet is not available, such as at a park, we can provide a power generator for an additional charge.
  
  
• Who is responsible for underground utilities?
  Our units are staked into the ground for stability and safety. Therefore, the renter is responsible for having all utilities located prior to their party. We recommend you call Julie (800) 892-0123 3-4 days in advance. This service is free.
  
  
• What should we do to get ready for our moonwalk rental?
  The first thing we like to tell people is….."measure." Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working. That means….plug something in and test it! We need electricity within 100 feet minimum. The second thing is, mow your lawn the day before, not the same day or the morning of set up. It will help keep the moonwalk clean for your kids' enjoyment. Also, if you have a dog, please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping, and will prevent any soiling of our unit(s). If you have a waterslide rental, don't water your lawn for a few days before your party. Waterslides use a lot of water, and if your grass needs it, it will absorb it a lot better if it is dry.
  
  
• What are your safety rules/regulations?
  1. Always have adult supervision at ALL times, when children are in or around the unit.
  2. Children must remove their shoes prior to entering the unit.
  3. Keep the number of children in the unit at or below the number indicated in the rental agreement.
  4. No horseplay or flips.
  5. Absolutely NO gum, food, drinks, candy or silly string in the unit. These items, especially silly string, are very harmful to the vinyl.     Violation of this rule can result in additional charges for cleaning.
  6. Keep smaller children out of the unit when older children are jumping. Allow a separate time for just the small children to participate and enjoy the fun.
  7. Do not move the unit from the set up location for any reason.
  8. Do not use near water or when fireworks are being used or will be used.
  9. Have FUN!
  
  
• Can the company or organization sponsoring the event also be insured on the Bella’s Bouncies policy?
  Yes. We are able to add the company/organization to our policy as being additionally insured. There is an extra $50 charge for this. Please contact us for details.